DELIVERY, RETURN, EXCHANGE, AND REFUND POLICY

Last updated: July 31, 2026

This Delivery, Return, Exchange, and Refund Policy sets out the methods for delivering and receiving goods, the conditions for returns, exchanges, and refunds, and the methods for providing services by Vietnam Custom Leather Joint Stock Company (“VCL,” “we,” “us,” or “our”) through the website vcl.com.vn and VCL’s official sales channels.

VCL is committed to providing goods and services in accordance with the information confirmed with customers and to receiving and handling any resulting requests in good faith, transparently, and in compliance with applicable law.

1. Scope of Application

This Policy applies to:

Products sold through the website vcl.com.vn;
Products ordered by telephone, Zalo, email, or VCL’s other official channels;
Products purchased directly at VCL stores or transaction locations;
In-stock products;
Pre-order products;
Made-to-measure, custom-crafted, or personalized products;
Corporate or bulk orders;
Product repair, maintenance, alteration, or restoration services; and
Other lawful transactions confirmed by VCL and the customer.

2. Delivery Areas

VCL supports delivery throughout Vietnam or within the areas that VCL and its delivery service providers are able to serve at the relevant time.

Delivery may be restricted, delayed, or subject to a separate agreement for:

Remote or rural areas;
Border or island areas;
Areas with difficult transportation conditions;
Areas affected by natural disasters, epidemics, lockdowns, or travel restrictions;
Unclear or unverifiable addresses;
Delivery locations subject to special access-control requirements; or
Orders whose dimensions, weight, or value exceed ordinary transportation conditions.

Where delivery cannot be completed using the customer’s selected method, VCL will contact the customer, provide notice, and propose another suitable arrangement where available.

3. Delivery Service Providers

VCL may deliver products directly or use the services of an appropriate carrier, courier, express delivery provider, or other third party.

The selection of a delivery service provider depends on:

The delivery address;
The dimensions, weight, and value of the order;
Product type;
Estimated delivery time;
Payment method;
Collection-on-delivery conditions, where applicable;
The customer’s special requirements; and
Actual service availability at the relevant time.

VCL may change the delivery service provider to ensure that delivery is completed safely, reasonably, and within the expected timeframe where practicable.

4. Delivery Fees

Delivery fees may be:

Waived under a promotional program;
Included in the product price;
Charged separately for each order;
Calculated according to the delivery service provider’s fee schedule; or
Separately agreed for large, bulky, or specially delivered orders.

Delivery fees depend on:

Delivery address;
Transportation distance;
Package weight and dimensions;
Order value;
Delivery method;
Delivery time;
Collection-on-delivery services;
Cargo insurance services, where applicable; and
Special packaging or transportation requirements.

VCL will disclose the delivery fee before the customer confirms the order, unless otherwise agreed by the parties.

Where the customer changes the address, delivery time, or delivery method after the order has been confirmed, the delivery fee may be adjusted accordingly.

5. Order Processing Time

The order processing period begins when VCL has fully confirmed:

Customer information;
Products, quantities, dimensions, colors, and selected options;
Delivery address;
Payment method;
Deposit or advance payment, where applicable; and
Design, measurements, or personalization content, where applicable.

For in-stock products, VCL normally processes orders within one to three working days after the order is confirmed.

For made-to-measure, custom-crafted, pre-order, or personalized products, the processing time depends on the time required for design, material preparation, production, finishing, and quality inspection. VCL will provide the specific timeframe during the order confirmation process.

6. Estimated Delivery Time

Estimated delivery times may be as follows:

Within Hanoi: One to three working days after the order is ready for delivery;
Other provinces and cities: Three to seven working days after the order is ready for delivery; and
Remote, rural, border, island, or other special areas: Delivery may take longer depending on transportation conditions.

These timeframes are estimates only and may change due to:

Changes made by the customer to delivery information;
An inability to contact the customer;
The customer rescheduling delivery;
Overloading of the delivery service provider;
Adverse weather, natural disasters, epidemics, or force majeure events;
Travel or transportation restrictions in the delivery area;
The need for additional inspection, packaging, or processing before delivery; or
Other objective circumstances beyond VCL’s reasonable control.

VCL will make reasonable efforts to coordinate with the delivery service provider to complete delivery within an appropriate timeframe.

7. Delivery of In-Stock Products

For in-stock products, VCL will prepare, package, and hand over the products to the customer or delivery service provider after the order has been confirmed.

Where a product becomes unavailable after it has been ordered, there is an inventory error, or the product does not pass the pre-delivery quality inspection, VCL will notify the customer and propose one of the following options:

Wait for the product to be restocked;
Change to another color, size, or product model;
Change to an equivalent product;
Cancel the order; or
Receive a refund where the customer has already paid.

8. Delivery of Pre-Order Products

For pre-order products, delivery time depends on:

The expected product availability date;
Production or material procurement time;
Quality inspection time;
Packaging time;
Transportation method; and
The conditions announced by VCL when the pre-order is placed.

VCL will provide an estimated timeframe to the customer. This timeframe may change due to objective circumstances or changes involving suppliers, delivery service providers, material availability, or the production schedule.

Where the delivery time changes significantly, VCL will notify the customer and allow the customer to continue waiting, change the product, or cancel the order in accordance with the applicable conditions.

9. Delivery of Made-to-Measure, Custom-Crafted, or Personalized Products

For products that are made to measure, custom-crafted, engraved, printed, embossed, embroidered, or otherwise personalized, VCL will only arrange delivery after:

The product has been completed;
The product has passed quality inspection;
The customer has made full payment or paid according to the agreed schedule; and
The delivery information has been confirmed.

The delivery period for personalized products does not include the time required for design, sample approval, material preparation, production, or alteration.

Where the customer responds late, delays sample approval, changes the requirements, or makes payment late, the delivery schedule may be adjusted accordingly.

10. Multiple Deliveries

VCL may deliver an order in multiple shipments where:

The order contains products with different completion times;
Some products are in stock while others must be manufactured;
The customer requests partial deliveries;
The order is a corporate or bulk order;
The order must be delivered to multiple locations; or
An incident prevents all products from being delivered together.

The costs of multiple deliveries will be disclosed and agreed before delivery, unless the need for multiple deliveries arises from an error attributable to VCL.

11. Customer’s Responsibility to Inspect Goods Upon Receipt

Upon receiving an order, the customer should inspect:

The external condition of the package;
The number of packages;
Recipient information;
Product name;
Product quantity;
Color, dimensions, and model;
Personalization content, where applicable;
Product condition; and
Any accompanying invoice, delivery note, or document.

Where the packaging is torn, dented, appears to have been opened, is missing a package, or shows signs that the product may be damaged, the customer should:

Record the condition on the delivery document, where available;
Take photographs or videos of the package’s condition;
Ask the delivery personnel to acknowledge the condition; and
Immediately contact VCL by telephone or Zalo at 0329 336 332.

Immediate inspection upon receipt helps VCL verify the cause of any issue promptly and protects the customer’s rights and interests.

12. Unsuccessful Delivery

Delivery may be unsuccessful where:

The customer cannot be contacted;
The customer is not present at the delivery address;
The address is inaccurate or incomplete;
The recipient refuses to accept the goods;
The delivery area is restricted;
The customer has not made payment or fulfilled the applicable conditions for receiving the goods; or
The delivery service provider is unable to complete delivery due to objective circumstances.

Where delivery is unsuccessful, VCL or the delivery service provider may contact the customer to arrange redelivery.

The customer may be required to pay redelivery fees, storage fees, return shipping fees, or other costs where the unsuccessful delivery results from the customer’s fault or request.

13. Transfer of Risk in the Goods

The risk of loss of or damage to the goods transfers to the customer when the customer or a person designated by the customer signs for, confirms receipt of, or physically receives the goods.

Where the customer authorizes another person to receive the goods, receipt by that person will be considered receipt by the customer.

Where the customer requests delivery through a carrier selected by the customer, risk may transfer to the customer when VCL hands the goods over to that carrier, unless otherwise agreed by the parties.

14. General Return and Exchange Policy

VCL accepts return or exchange requests for products that satisfy the conditions of this Policy.

A return or exchange request will be considered based on:

Product type;
Product condition;
Date on which the request is submitted;
Reason for the return or exchange;
Proof of the transaction;
Condition of labels, tags, packaging, and accessories;
Whether the product has been personalized; and
Any specific policy applicable at the time of purchase.

Customers must contact VCL before returning a product. VCL may refuse to accept a returned product that the customer sends without VCL’s prior confirmation or instructions.

15. Time Limit for Requesting a Return or Exchange

For in-stock products, customers should submit a return or exchange request within three working days from the date of receipt.

For issues that can be identified immediately upon delivery, such as delivery of an incorrect or insufficient product, clearly damaged products, or abnormal packaging, customers should notify VCL within 24 hours of receiving the goods.

For manufacturing or technical defects that cannot be identified immediately upon receipt, customers may submit a request during the applicable warranty period or the period announced for the relevant product.

Submitting a request after the periods stated above does not automatically result in the loss of the customer’s right to make a complaint, but it may affect the ability to verify the cause of the issue and the responsibilities of the relevant parties.

16. Conditions for Products to Qualify for Return or Exchange

A product may be considered for return or exchange where the following conditions are satisfied:

The product was purchased from VCL or one of VCL’s official sales channels;
There is information proving the transaction;
The return or exchange request was submitted within the applicable period;
The product includes all accessories, packaging, labels, tags, product cards, and accompanying documents, where applicable;
The product has not been used, washed, improperly cleaned, repaired, or modified by a third party;
The product has not been damaged due to use, storage, or external impact; and
The product does not fall within a category subject to return or exchange restrictions, unless the issue is attributable to VCL.

Depending on the circumstances, VCL may require the customer to provide photographs or videos or return the product for inspection before determining the appropriate resolution.

17. Circumstances Eligible for Return or Exchange

VCL may approve a return or exchange in the following circumstances:

The product has a manufacturing defect;
The product has a technical defect that affects its functionality;
The product delivered is of the wrong model, color, size, or quantity compared with the confirmed order;
The product was damaged during transportation due to inadequate packaging or delivery;
The product does not contain the personalization content confirmed by the customer due to an error attributable to VCL;
The product materially differs from the confirmed description or agreement; or
Another circumstance approved by VCL.

18. Circumstances Not Eligible for Return or Exchange

VCL may refuse a return or exchange where:

The product was not purchased from VCL or there is no valid proof of the transaction;
The applicable return or exchange period has expired;
The product has been used and there is no defect attributable to VCL;
The product was damaged due to use contrary to the provided instructions;
The product was exposed to water, chemicals, heat sources, sharp objects, external force, or unsuitable storage conditions;
The product has experienced natural wear and tear during use;
The product was altered, repaired, or otherwise modified by a third party;
Labels, tags, accessories, packaging, or accompanying documents are missing where these are necessary conditions for the return or exchange;
The product was sold under a clearance program, substantial discount, or specific condition that was clearly disclosed;
A personalized product was made in accordance with the model, content, and requirements confirmed by the customer;
The customer changes their mind, preference, or requirements or selects the wrong size, color, or model without any error attributable to VCL; or
Another exclusion applies under a product-specific policy or the agreement entered into at the time of the transaction.

19. Returns and Exchanges for Personalized, Made-to-Measure, or Custom-Crafted Products

Personalized, made-to-measure, or custom-crafted products include products that are:

Made according to individual measurements;
Altered according to individual dimensions;
Engraved with names, letters, numbers, logos, or symbols;
Printed, embossed, embroidered, or otherwise finished according to individual requirements;
Custom-designed; or
Manufactured according to a model or specifications confirmed by the customer.

These products are generally not eligible for return or exchange due to a change in requirements, a change of mind, or a change in personal preference.

VCL will only consider exchanging, repairing, reproducing, or refunding a personalized product where:

The product has a manufacturing defect attributable to VCL;
VCL produced content that differs from the content confirmed by the customer;
VCL used the wrong material, color, dimensions, or specifications; or
The product cannot be used due to a technical defect attributable to VCL.

Where the defect can be remedied, VCL may prioritize repair, alteration, or reproduction before considering a refund.

20. Return and Exchange Procedure

Step 1. Submit a Request

Customers may contact VCL through:

Telephone: 0329 336 332
Zalo: 0329 336 332
Email: vcl.store.official@gmail.com

Customers must provide:

Full name;
Telephone number;
Order number or transaction information;
Product name;
Reason for the return or exchange;
Photographs or videos showing the product’s condition; and
Preferred resolution.

Step 2. VCL Receives and Verifies the Request

VCL will acknowledge receipt of the request within 24 working hours and review the information provided.

VCL may require the customer to provide additional documents or images or return the product for physical inspection.

Step 3. Return the Product to VCL

Where the product must be returned, the customer must package it carefully to prevent damage during transportation.

The returned product should include:

The invoice, delivery note, or order information;
Accessories, boxes, packaging, labels, tags, and product cards, where applicable;
A note describing the request; and
The customer’s contact information.

Customers should only send the product to the address and in accordance with the instructions confirmed by VCL.

Step 4. Product Inspection

After receiving the product, VCL will inspect:

The product’s condition;
The cause of the defect or issue;
Compliance with the return and exchange conditions;
The condition of packaging, accessories, and documents;
The contents confirmed in the order; and
The respective responsibilities of VCL and other relevant parties.

Step 5. Notification of the Proposed Resolution

Depending on the inspection result, VCL may propose:

Exchanging the product for the same type;
Exchanging the product for another product;
Repairing or altering the product;
Reproducing all or part of the product;
Supplying missing products or accessories;
Issuing a partial refund;
Issuing a full refund; or
Rejecting the request and clearly stating the reason.

Step 6. Implementation of the Resolution

After the resolution has been agreed upon, VCL will implement it within an appropriate timeframe based on the circumstances.

Where a product must be reproduced, the processing period may be similar to the production time for a new product.

21. Return and Exchange Costs

VCL will bear reasonable transportation and processing costs where the return or exchange arises from:

A manufacturing defect attributable to VCL;
Delivery of an incorrect product;
Delivery of an insufficient quantity;
Incorrect personalization content attributable to VCL;
Damage caused by packaging or transportation for which VCL is responsible; or
Another circumstance acknowledged by VCL as its responsibility.

The customer may be required to bear transportation and other resulting costs where:

The return or exchange results from a change in the customer’s requirements;
The customer selected the wrong model, color, or size;
The customer provided inaccurate measurements or personalization content;
The product has no defect attributable to VCL;
The customer fails to follow return instructions, resulting in damage or loss; or
The parties have agreed otherwise.

All costs will be disclosed before they are incurred unless they have already been clearly specified in this Policy or a prior agreement.

22. Refund Policy

VCL may issue a refund where:

VCL is unable to provide a confirmed product;
The product qualifies for a refund under the return and exchange policy;
The product has a defect attributable to VCL and cannot be repaired, exchanged, or reproduced within a reasonable period;
The customer has made an overpayment or duplicate payment;
The order has been validly canceled;
A complaint resolution or agreement between the parties requires a refund; or
Otherwise required by law.

VCL may refuse to issue a refund or may issue only a partial refund where:

Production of a personalized order has begun and the customer cancels for a reason not attributable to VCL;
Material, design, labor, or production costs have already been incurred;
The product was damaged due to the customer’s fault;
The customer does not satisfy the return or exchange conditions;
The customer does not provide sufficient information for verification; or
An exclusion previously disclosed applies.

23. Refund Methods

Refunds may be issued through:

Bank transfer;
Refund to the original payment method;
Refund through an electronic wallet or payment gateway where the original transaction was made using that method; or
Another method agreed upon by VCL and the customer.

Customers must provide accurate refund information, including:

Account holder’s full name;
Account number;
Bank name;
Order number;
Refund amount;
Reason for the refund; and
Proof of payment, where required.

The receiving account should belong to the person who placed the order or made the payment. Where the customer requests a refund to another person’s account, VCL may require additional verification for security purposes.

24. Refund Processing Period

After a refund request has been approved and VCL has received all required information, VCL will normally issue the refund instruction within three to seven working days.

The time required for the amount to be credited to the customer’s account may be longer depending on:

The bank;
Card issuer;
Electronic wallet;
Payment gateway;
Payment intermediary;
Weekends and public holidays;
Reconciliation procedures; and
The accuracy of the refund account information.

For transactions made by card, electronic wallet, or payment gateway, the total processing period may be seven to fourteen working days, or another period determined by the relevant payment service provider.

25. Refunds of Deposits

Deposits are handled according to the nature of the order and the time of cancellation.

25.1. Where VCL Cannot Provide the Product

Where VCL is unable to provide a product or service due to a reason attributable to VCL, the deposit will be refunded unless the customer agrees to transfer it to another product, service, or resolution.

25.2. Customer Cancellation of an In-Stock Product

Where the customer cancels the order before the product has been handed over to the delivery service provider or before VCL has incurred significant costs, VCL will consider refunding the amount paid after deducting reasonable costs, where applicable.

25.3. Customer Cancellation of a Personalized Product

Where the customer cancels an order after VCL has begun designing, purchasing materials, cutting, sewing, engraving, printing, embossing, embroidering, or manufacturing, the deposit may be used to cover the actual costs incurred.

Where the actual costs are lower than the amount paid by the customer, VCL will refund the remaining balance.

Where the actual costs exceed the deposit, VCL may require the customer to pay the additional costs in accordance with the confirmed agreement.

26. Product Exchanges

Where a product qualifies for exchange, the customer may exchange it for:

The same product model;
A product of the same value;
A higher-value product, provided that the customer pays the difference; or
A lower-value product, with VCL refunding the difference where permitted under the policy applicable at that time.

Product exchanges are subject to inventory availability, production capacity, and the conditions applicable to the relevant product.

Where a replacement product must be manufactured, the exchange period may be extended according to the actual production time.

27. Repair or Alteration Instead of Return or Exchange

Where a defect can be remedied without materially affecting the product’s quality, functionality, or appearance, VCL may prioritize repair or alteration.

This resolution may apply to:

Stitching defects;
Replaceable accessory defects;
Minor discrepancies that can be adjusted;
Personalization content that can be corrected; or
Products requiring size alterations within technically permissible limits.

VCL will inform the customer of the proposed resolution, timeframe, and applicable costs, if any, before proceeding.

28. Policy for Repair, Maintenance, Alteration, and Restoration Services

In addition to selling goods, VCL may provide product-related services, including:

Repair;
Maintenance;
Cleaning;
Restoration;
Size alteration;
Accessory replacement;
Surface treatment; and
Other services approved by VCL.

29. Service Provision Procedure

Services are provided through the following steps:

The customer submits a request and describes the product’s condition;
VCL receives photographs, videos, or the physical product;
VCL inspects and assesses whether the service can be performed;
VCL provides a preliminary or official quotation;
The customer confirms the service and makes payment or pays a deposit where required;
VCL performs the service;
VCL notifies the customer of the result and returns the product; and
The customer pays any remaining balance.

A preliminary quotation based on photographs is for reference only. The official quotation may be determined after VCL physically inspects the product.

30. Termination of Services

A service may be terminated where:

The service has been completed and the product has been returned;
The customer requests cancellation before VCL begins the service;
VCL is unable to perform the service due to technical limitations;
The customer fails to make payment or pay the required deposit;
The customer fails to provide the necessary information, product, or documents;
The customer fails to respond within a reasonable period;
The product’s actual condition differs materially from the original description;
Continuing the service may damage the product or compromise its quality;
The customer’s request violates the law, social ethics, or a third party’s rights;
The parties agree to terminate the service; or
A force majeure event occurs.

Upon termination, VCL will notify the customer of the reason and the proposed treatment of the product, payment, or deposit.

31. Refunds Upon Service Termination

Refunds following the termination of a service will be handled as follows:

Where VCL has not begun the service and no costs have been incurred, the customer may receive a refund of the amount paid;
Where VCL has completed an inspection, purchased materials, prepared labor, or begun the service, VCL may deduct the actual costs incurred;
Where VCL is unable to perform the service due to a reason attributable to VCL, the customer will receive a refund for the portion of the service not performed;
Where the service has been completed in accordance with the agreement, VCL will not issue a refund unless there is an error attributable to VCL or the parties agree otherwise; and
Where the customer fails to collect the product or pay the remaining balance after the service has been completed, VCL may retain the product, charge storage fees, or otherwise handle the matter in accordance with the parties’ agreement and applicable law.

32. Products Sent by Customers to VCL

When sending a product to VCL for return, exchange, repair, maintenance, or inspection, customers must:

Package the product carefully;
Clearly state the sender’s information;
Clearly state a contact telephone number;
Clearly describe the request;
Include proof of the transaction, where applicable;
Not include cash, personal documents, or unrelated property; and
Only send the product to the address and in accordance with the instructions confirmed by VCL.

VCL is not responsible for loss or damage resulting from inadequate packaging, delivery to an incorrect address, or the use of a delivery service provider not agreed upon by the parties, except where VCL is at fault.

33. Products Lost or Damaged During Transportation

Where a product is lost or damaged during transportation due to the delivery service provider, VCL will coordinate with the customer and the delivery service provider to verify the matter.

Liability for compensation or other resolution will be determined based on:

The party that selected the delivery service provider;
Delivery conditions;
Shipping documents;
Packaging condition;
Incident records;
The delivery service provider’s policies; and
The agreement between VCL and the customer.

Customers should take photographs or videos when opening the package to support verification in the event of an incident.

34. Notes Regarding Leather and Handcrafted Products

Leather and handcrafted products may have natural variations in:

Leather grain;
Color tone;
Softness;
Thickness;
Surface appearance;
Creases;
Natural markings; and
Minor variations arising from the handcrafted finishing process.

These characteristics are not automatically considered product defects where they fall within the natural characteristics of the material or reasonable technical tolerances.

Actual colors may differ from the images displayed on the website due to lighting, photography equipment, display screens, and variations between material batches.

35. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery information;
Monitoring telephone calls, messages, or delivery notifications;
Inspecting the goods upon receipt;
Promptly reporting any issue;
Maintaining and storing products in accordance with the instructions;
Not repairing or modifying a product before VCL inspects it where the customer intends to request a return or exchange;
Returning products in accordance with VCL’s instructions;
Providing the necessary documents and information; and
Paying any costs for which the customer is responsible.

36. VCL’s Responsibilities

VCL is responsible for:

Providing basic information regarding products, services, delivery times, and return and exchange conditions;
Appropriately packaging products before delivery;
Coordinating with the delivery service provider where an incident occurs;
Receiving and processing return, exchange, and refund requests;
Exchanging, repairing, reproducing, or refunding products where valid grounds exist;
Protecting customer information; and
Resolving feedback, requests, and complaints in accordance with its published policies.

37. Complaints Relating to Delivery, Returns, Exchanges, and Refunds

Customers may submit feedback or complaints through:

Telephone: 0329 336 332
Zalo: 0329 336 332
Email: vcl.store.official@gmail.com
Website: vcl.com.vn
Written correspondence: Vietnam Custom Leather Joint Stock Company, No. 128, Alley 211 Khuong Trung, Phuong Liet Ward, Hanoi, Vietnam.

Customers should provide:

Full name;
Telephone number;
Order number;
Product name;
Description of the matter;
Relevant photographs, videos, or documents; and
Preferred resolution.

VCL will receive and resolve the matter in accordance with the Procedures for Receiving and Resolving Feedback, Requests, and Complaints published on the website.

38. Force Majeure Events

VCL is not responsible for delayed delivery, service interruption, or failure to perform an obligation within the required period where caused by a force majeure event, including but not limited to:

Natural disasters, storms, floods, or fires;
Epidemics or states of emergency;
War, civil unrest, strikes, or lockdowns;
Electricity, internet, telecommunications, or technical system failures;
Transportation disruptions;
Changes in policies or requirements imposed by state authorities;
Material shortages caused by objective circumstances;
Failures involving banks, payment gateways, or payment intermediaries; or
Other objective events beyond VCL’s reasonable control.

Where a force majeure event occurs, VCL will make reasonable efforts to notify the customer and propose an appropriate resolution.

39. Amendments to This Policy

VCL may amend or supplement this Policy to reflect:

Applicable legal requirements;
Changes in business operations;
Changes to products, services, or the platform;
Changes to delivery, return, exchange, or refund methods; or
Requirements to improve customer service quality.

The updated version will be published on the website vcl.com.vn and will clearly state the date of the update.

For orders confirmed by VCL before the new Policy takes effect, the conditions previously confirmed with the customer will continue to apply unless otherwise agreed by the parties or required by law.

40. Contact Information

For any questions relating to delivery, returns, exchanges, refunds, or service provision, please contact:

VIETNAM CUSTOM LEATHER JOINT STOCK COMPANY

Enterprise registration number: 0109354751
Registered office: No. 128, Alley 211 Khuong Trung, Phuong Liet Ward, Hanoi, Vietnam
Website: vcl.com.vn
Telephone: 0329 336 332
Zalo: 0329 336 332
Email: vcl.store.official@gmail.com