PRICING POLICY

Last updated: July 31, 2026

This Pricing Policy sets out the principles for determining, displaying, and applying prices to goods, custom-made products, and related services provided by Vietnam Custom Leather Joint Stock Company (“VCL,” “we,” “us,” or “our”) through the website vcl.com.vn and VCL’s official sales channels.

VCL is committed to providing clear and transparent information about prices and related costs before customers confirm a transaction.

1. Scope of Application

This Policy applies to:

• Products listed and sold on the website vcl.com.vn;
• Products sold at VCL stores or transaction locations;
• Orders received by telephone, Zalo, email, or official social media channels;
• Made-to-measure, crafted, engraved, printed, or personalized products;
• Bulk orders, corporate orders, or orders subject to a separate quotation; and
• Repair, alteration, maintenance, and other related services provided by VCL.

2. Currency

All prices listed, quoted, and paid at VCL are denominated in Vietnamese Dong, indicated as VND or dong, unless VCL and the customer have entered into another lawful written agreement.

Where a price is displayed in a foreign currency for reference purposes, the amount payable by the customer will still be determined in Vietnamese Dong in accordance with VCL’s quotation or order confirmation.

3. Principles for Determining Prices

Product prices are determined based on one or more of the following factors:

• Type and origin of the material;
• Type, thickness, color, surface, and selection grade of the leather;
• Product dimensions, design, and construction;
• Complexity of the design;
• Accessories, zippers, buttons, fasteners, stitching thread, and accompanying materials;
• Production process and level of handcrafted finishing;
• Made-to-measure dimensions or the customer’s individual specifications;
• Engraving, printing, embossing, embroidery, or personalization content;
• Quantity ordered;
• Required completion time;
• Packaging, gift boxes, or other packaging formats;
• Transportation, installation, or additional service costs;
• Promotional programs or sales policies applicable at the relevant time; and
• Reasonable fluctuations in material prices, production costs, and operating expenses.

Due to the natural characteristics of genuine leather, batches of material may vary in grain, color tone, softness, thickness, and usable yield. These factors may affect the price of individual product versions.

4. Prices Displayed on the Website

The price displayed on a product page is the selling price applicable at the time the customer accesses the page and applies to the version, dimensions, color, or options described on that page.

The price of a product may change when the customer selects:

• A different material;
• A different leather color;
• Different dimensions;
• Different accessories;
• A limited-edition version;
• Made-to-measure options;
• Personalization content;
• Packaging or a gift box; or
• Additional services.

Where a product has multiple options, the final price will be updated based on the customer’s selections or confirmed separately by VCL before the order is accepted.

Prices displayed on the website do not automatically include all additional costs. Any excluded charges will be disclosed before the customer confirms the order.

5. Value-Added Tax and Invoices

On the product page, in the shopping cart, at checkout, or in a quotation, VCL will clearly indicate whether the displayed price includes value-added tax in accordance with applicable law.

Where a listed price does not include value-added tax, the applicable tax amount will be displayed separately before the customer confirms the transaction.

Customers requesting an invoice must provide complete and accurate information, including:

• Name of the individual or organization;
• Tax identification number, if applicable;
• Address;
• Email address for receiving the invoice; and
• Other information required under applicable invoicing regulations.

Customers should provide invoicing information when placing the order or before VCL issues the invoice. VCL is not responsible for invoice errors resulting from inaccurate information provided by the customer or information submitted after the applicable processing deadline.

6. Final Order Price

The final order price is the total amount shown at the payment confirmation stage or stated in VCL’s quotation, order form, contract, or official confirmation.

The total amount may include:

• Product price;
• Price differences resulting from material or size options;
• Design or personalization fees;
• Made-to-measure alteration fees;
• Special packaging fees;
• Shipping fees;
• Express delivery fees;
• Modification fees arising after the customer has approved a design;
• Taxes and other lawful charges; and
• Applicable discounts, promotional codes, or rebates.

VCL will inform the customer of the total amount payable before requesting a deposit or payment.

7. Prices for In-Stock Products

For in-stock products, the applicable price is the price displayed on the website or confirmed by VCL when the order is accepted.

Prices for in-stock products may vary depending on:

• Size;
• Color;
• Material;
• Version;
• Condition of the goods;
• Promotional program;
• Sales channel; and
• Time of purchase.

VCL will notify the customer where the selected option is out of stock or has a different price from the customer’s original selection.

8. Prices for Made-to-Measure and Personalized Products

Made-to-measure, custom-crafted, or personalized products generally do not have a single fixed price applicable to all customers.

The price will be determined after VCL receives all necessary information, which may include:

• Product model or sample;
• Measurements or dimensions;
• Leather type and color;
• Design;
• Accessories;
• Engraving, printing, embossing, or embroidery content;
• Requested structural changes;
• Quantity;
• Required delivery date; and
• Packaging requirements.

VCL will issue a quotation or confirm the applicable costs before production begins.

A quotation for a made-to-measure or personalized product is valid for the period stated in the quotation. Where no validity period is specified, the quotation will remain valid for seven days from the date it is issued.

After the validity period expires, VCL may issue a revised quotation if material prices, production costs, or the scope of work have changed.

9. Prices for Corporate and Bulk Orders

Corporate orders, gift orders, or bulk orders may be subject to a separate quotation based on:

• Quantity ordered;
• Product model;
• Materials;
• Logo or brand identity requirements;
• Packaging specifications;
• Delivery deadline;
• Delivery location;
• Payment terms;
• Invoice and documentation requirements; and
• Other technical requirements.

Discounts or preferential prices offered for a bulk order do not automatically apply to another order, customer, or period.

The official price and applicable conditions will be determined by the quotation, purchase order, or contract confirmed by the parties.

10. Design and Personalization Fees

VCL may provide design, engraving, printing, embossing, embroidery, or personalization services free of charge or for an additional fee.

The applicable fee depends on:

• Complexity of the design;
• Amount of content to be produced;
• Size and placement of the personalization;
• Technology and equipment used;
• Number of revisions;
• Requirement for a prototype or sample; and
• Urgent processing requirements.

VCL will inform the customer of the applicable fee before beginning the work.

Where the customer changes the content after approving the design or after VCL has begun production, VCL may charge additional material, design, labor, or reproduction costs.

11. Made-to-Measure and Size Alteration Fees

Made-to-measure services or alterations based on individual measurements may be:

• Included in the product price;
• Provided free of charge under a specific program; or
• Subject to an additional fee depending on the extent of the alteration.

Minor changes to sleeve length, waist measurement, or basic dimensions may be charged differently from requests involving changes to the entire shape or construction of the product.

VCL will inform the customer of the fee, scope of work, and number of alterations before the customer confirms the service.

Where alterations are required because the customer provided inaccurate measurements, the customer’s measurements have changed, or the customer changes their requirements after the product has been completed, the customer may be required to pay the additional costs incurred.

12. Shipping Costs

Shipping costs are not automatically included in the product price unless otherwise stated on the product page, in a promotional program, or in the order confirmation.

Shipping costs are determined based on:

• Delivery address;
• Dimensions and weight of the package;
• Order value;
• Delivery method;
• Delivery service provider;
• Delivery time;
• Insurance or special packaging requirements; and
• Actual delivery conditions.

The shipping fee will be displayed at checkout or communicated by VCL before the customer confirms the order.

Where the actual shipping cost changes because the customer changes the delivery address, delivery method, or delivery requirements, VCL will notify the customer and obtain confirmation before proceeding.

13. Potential Additional Charges

In addition to the product price, customers may be required to pay the following charges where requested or actually incurred:

• Express or scheduled delivery fees;
• Redelivery fees where the customer is unavailable or provides an incorrect address;
• Delivery fees for special or remote areas;
• Gift-wrapping fees;
• Sample production fees;
• Custom design fees;
• Modification fees arising after design approval;
• Repair fees outside the scope of warranty coverage;
• Cleaning, restoration, or maintenance fees;
• Alteration fees resulting from changes in measurements;
• Bank or payment intermediary fees imposed by the relevant service provider; and
• Taxes, fees, or charges prescribed by law.

All fees collected by VCL will be disclosed to the customer before the relevant work is performed. VCL will not unilaterally add charges after a transaction has been confirmed unless the customer makes a new request or the parties agree on circumstances giving rise to additional costs.

14. Promotions and Discounts

VCL may offer:

• Direct discounts;
• Discount codes;
• Complimentary gifts;
• Free shipping;
• Membership benefits;
• Order-value-based promotions;
• Quantity-based promotions;
• Returning-customer programs; and
• Seasonal or event-based promotions.

Each program may be subject to separate conditions regarding:

• Promotional period;
• Eligible customers;
• Eligible products;
• Minimum order value;
• Product quantity;
• Sales channel;
• Delivery area;
• Number of permitted uses; and
• Whether the promotion may be combined with another offer.

Customers should review the applicable terms of each promotion before placing an order.

Unless expressly stated otherwise, discount codes and promotional offers cannot be redeemed for cash, transferred, or combined with other offers.

15. Promotional Prices

Where a product is being offered under a promotion, VCL may display:

• The regular selling price;
• The promotional selling price;
• The discount percentage or amount;
• The promotional period; and
• Applicable conditions.

The promotional price only applies during the announced period and within the announced quantity and scope.

Where the promotion has ended, the promotional quantity has been exhausted, or the customer does not satisfy the applicable conditions, the product will be sold at the regular price applicable when the order is confirmed.

Adding a product to a shopping cart does not mean that the promotional price will be reserved indefinitely.

16. Discount Codes

A discount code must be entered and accepted by the system before the customer completes the order.

A discount code may not be applied where:

• It has expired;
• The usage limit has been reached;
• It does not apply to the selected product;
• The minimum order value has not been met;
• It does not apply to the relevant account or customer group;
• It has already been used;
• It cannot be combined with another promotion; or
• There are indications of misuse or fraud.

Where the system does not record a discount code in a confirmed order, the customer should contact VCL before payment or production begins. VCL does not guarantee the retrospective application of a discount code after the transaction has been completed.

17. Validity of Prices

VCL may adjust prices displayed on the website from time to time.

New prices apply to:

• Orders created after the adjustment;
• Orders not yet confirmed by VCL;
• Expired quotations; and
• New customer requests or a new scope of work.

For an order that has been confirmed by VCL and for which the customer has fulfilled the required deposit or payment obligations, VCL will not unilaterally increase the price of the confirmed goods or work.

Prices may be adjusted where:

• The customer changes the product or quantity;
• The customer changes the material, dimensions, or design;
• The customer adds personalization content;
• The customer changes the delivery location or method;
• The scope of work expands beyond the original agreement; or
• The parties agree otherwise.

18. Time at Which an Order Price Is Established

The price of an order is established after VCL has:

1. Reviewed the order information;
2. Confirmed product availability or production feasibility;
3. Confirmed the price and related costs;
4. Communicated the information to the customer;
5. Received the customer’s consent; and
6. Received the deposit or payment required under the agreement, where applicable.

An automated notification confirming that the system has received an order does not automatically constitute final confirmation of the price or product availability.

19. Deposits for Custom Orders

VCL may require a customer to pay a deposit before:

• Preparing materials;
• Producing a design;
• Carrying out made-to-measure work;
• Engraving, printing, embossing, or embroidering;
• Beginning production of a personalized product;
• Processing a bulk order; or
• Reserving a product or materials at the customer’s request.

The amount of the deposit will be determined for each order and communicated before payment.

The deposit will be credited toward the total order value.

The treatment of the deposit where the customer cancels the order, changes the requirements, or VCL is unable to complete the order will be governed by the applicable cancellation, return, exchange, and refund policies and the specific agreement between the parties.

20. Pricing Errors

VCL endeavors to ensure that pricing information on the website and official sales channels is accurate. However, errors may arise due to:

• Data-entry errors;
• Display errors;
• System synchronization errors;
• Promotional configuration errors;
• Technical errors;
• Information provided by third parties; or
• Events beyond VCL’s reasonable control.

Where a pricing error is discovered before the order is confirmed, VCL will:

1. Inform the customer of the correct price;
2. Explain the error where necessary; and
3. Ask the customer to confirm whether they wish to proceed with or cancel the order.

Where the customer does not accept the correct price, the order will be canceled and any amount paid for that order will be refunded.

Where an order has already been confirmed by VCL at a specific price and the customer has not engaged in fraud or attempted to exploit a system error, VCL will give priority to honoring the confirmed price, except where the error is so obvious that an ordinary consumer could reasonably have recognized it or where otherwise provided by law.

21. Price Differences Between Sales Channels

Product prices may differ between:

• The website;
• Physical stores;
• Sales events;
• E-commerce platforms;
• Social media channels;
• Member-exclusive programs; and
• Partner programs.

Such differences may arise from platform fees, operating costs, promotional programs, or policies specific to each channel.

The applicable price is the price displayed on the channel through which the customer completes the transaction, unless otherwise stated in the relevant program.

22. Price Changes After Purchase

Product prices may increase or decrease after the customer has completed a transaction due to changes in sales programs or market conditions.

Unless a specific price-protection policy applies:

• VCL will not charge an additional amount where the product price increases after the order has been confirmed; and
• VCL will not refund the price difference where the product price decreases after the transaction has been completed.

This provision does not apply where the order contains a pricing error or is adjusted pursuant to an agreement between VCL and the customer.

23. Prices for Pre-Order Products

For pre-order products, the price will be determined based on the information announced or confirmed at the time the order is placed.

VCL will clearly communicate:

• The estimated or official price;
• The required deposit;
• The estimated availability date;
• The deadline for payment of the remaining balance; and
• The conditions for price adjustment or order cancellation.

Where the price at the time the product becomes available differs from the estimated price, VCL will notify the customer and allow the customer to proceed with or cancel the order, unless the parties have agreed on a fixed price.

24. Repair and Maintenance Service Prices

Prices for repair, cleaning, restoration, or maintenance services depend on:

• Product type;
• Material;
• Actual condition;
• Extent of damage;
• Accessories requiring replacement;
• Scope of work; and
• Required completion time.

Any initial price provided based on photographs or a description is for reference only where VCL has not physically inspected the product.

VCL will provide an official quotation after inspection. Where additional work is identified during the service, VCL will notify the customer and will only proceed after receiving the customer’s consent.

25. Effect of Images and Advertising Information

Images, videos, articles, and other product-related content may be used for illustrative purposes.

A price is only valid where it:

• Is displayed on an official sales page;
• Is shown at checkout;
• Is confirmed by VCL through an official channel; or
• Is stated in a valid quotation, purchase order, or contract.

Prices appearing in old articles, screenshots, reshared content, or expired documents may no longer be valid.

26. Customer Responsibilities

Before confirming an order, customers are responsible for reviewing:

• Product name;
• Version;
• Dimensions;
• Color;
• Material;
• Quantity;
• Personalization content;
• Product price;
• Applicable discount;
• Shipping fees;
• Taxes and other charges; and
• Total amount payable.

Customers should contact VCL for clarification before making payment where any information is unclear.

27. Price-Related Complaints

Where a customer identifies a price or fee that does not correspond to the confirmed information, the customer may contact VCL through:

• Telephone: 0329 336 332
• Zalo: 0329 336 332
• Email: vcl.store.official@gmail.com

Customers should provide:

• Full name;
• Order number;
• Relevant product;
• Price originally communicated;
• Price actually charged; and
• Relevant photographs, invoices, or confirmation records.

VCL will receive and resolve the matter in accordance with the Procedures for Receiving and Resolving Feedback, Requests, and Complaints published on the website.

28. Amendments to the Pricing Policy

VCL may amend or supplement this Pricing Policy to reflect:

• Changes in applicable law;
• Changes in the business model;
• Changes in products, materials, or production processes;
• Changes in sales methods; or
• Changes in payment and delivery systems.

The updated version will be published on the website vcl.com.vn and will clearly state the date of the update.

A new policy will not change the price of an order already confirmed by the parties unless the customer changes the requirements, the parties agree otherwise, or otherwise required by law.

29. Contact Information

For any questions or requests relating to prices, please contact:

VIETNAM CUSTOM LEATHER JOINT STOCK COMPANY

• Enterprise registration number: 0109354751
• Registered office: No. 128, Alley 211 Khuong Trung, Phuong Liet Ward, Hanoi, Vietnam
• Website: vcl.com.vn
• Telephone: 0329 336 332
• Zalo: 0329 336 332
• Email: vcl.store.official@gmail.com